Terms & Conditions

Effective Date: 16 October 2026
Company Name: FareNext Private Limited
Website: https://farenext.in/
Email: info@farenext.in
Phone: +91 86554 40044

1. Introduction

Welcome to FareNext Private Limited (“FareNext”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, services, travel packages, and booking facilities.

FareNext provides travel-related services, including domestic and international tour packages, hotel reservations, flight bookings, bus and train bookings, MICE (Meetings, Incentives, Conferences, and Exhibitions) services, and visa assistance.

By accessing our website, submitting an enquiry, requesting a quotation, or confirming a booking through FareNext, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our services.

2. Scope of Services

FareNext assists individuals, families, groups, and businesses with travel planning and related arrangements, including:

• Domestic and international holiday packages
• Hotel, resort, and accommodation bookings
• Domestic and international flight reservations
• Bus and train ticket bookings
• Corporate travel and MICE arrangements
• Visa application assistance and related travel documentation
• Other travel-related services offered on our website or through our representatives

The availability of each service depends on the relevant supplier, destination, travel dates, applicable regulations, and booking conditions.

FareNext may act as a travel facilitator or intermediary between customers and third-party service providers. The precise role of FareNext in each transaction will depend on the service offered and the applicable booking arrangement.

3. Eligibility and Customer Responsibilities

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate, complete, and up to date.
• You are authorised to make bookings on behalf of other travellers included in your request.
• You will review the applicable itinerary, travel dates, passenger details, accommodation details, and booking conditions before confirmation.
• You will comply with the travel, identification, immigration, and other legal requirements applicable to your journey.

Customers are responsible for providing correct names, dates of birth, passport details, contact information, and other information required to complete a booking.

FareNext will not be responsible for losses arising from incorrect or incomplete information supplied by the customer, subject to applicable law.

4. Enquiries, Quotations, and Booking Confirmation

Submitting an enquiry or receiving a quotation does not constitute a confirmed booking.

A booking will be considered confirmed only after the applicable confirmation process has been completed, including any required payment and the issuance of a booking confirmation, ticket, voucher, or other relevant document.

All quotations are subject to availability, supplier pricing, taxes, currency fluctuations where applicable, and the terms communicated at the time of quotation.

Prices may change before confirmation due to changes in availability, supplier rates, government taxes, airline fares, hotel tariffs, or other external factors.

Customers should verify all booking details before making payment or accepting a final quotation.

5. Pricing, Payments, and Taxes

The price of a travel service or package will be communicated in the applicable quotation or booking details.

Depending on the service, the quoted price may include accommodation, transportation, meals, sightseeing, transfers, taxes, or other inclusions specifically mentioned in the itinerary.

Unless expressly stated otherwise, the following may be excluded:

• Personal expenses and shopping
• Optional tours and activities
• Meals not mentioned in the itinerary
• Travel insurance
• Visa fees and consular charges
• Additional baggage charges
• Local taxes, resort fees, or other charges not included in the quotation
• Expenses arising from delays, missed connections, or changes to travel plans

Payment schedules, advance payments, balance payment deadlines, and accepted payment methods will be communicated before confirmation.

Failure to make payment within the specified deadline may result in cancellation or release of a reservation, subject to the relevant supplier’s terms.

FareNext reserves the right to correct genuine pricing or calculation errors and will communicate material corrections before proceeding with the affected booking.

6. Cancellation and Refund Policy

Cancellation and refund conditions vary according to the service provider, booking type, destination, travel dates, and applicable fare or rate rules.

6.1 Customer-Initiated Cancellation

If you wish to cancel a confirmed booking, you must contact FareNext using the official contact details provided on our website.

Cancellation requests will be processed in accordance with the applicable airline, hotel, tour operator, transport provider, or other supplier’s rules.

Cancellation charges may include:

• Supplier-imposed cancellation fees
• Non-refundable deposits or booking components
• Fare differences or administrative charges, where applicable and disclosed
• Other charges permitted under the applicable booking terms

Customers should obtain written confirmation of their cancellation request and the applicable refund conditions.

6.2 Refund Processing

Eligible refunds will be processed after the relevant cancellation or refund approval has been received from the supplier, where applicable.

The time required to receive a refund may depend on the service provider, payment method, bank, payment gateway, and applicable processing procedures.

Where a booking involves multiple services, each component may have a separate cancellation and refund policy.

6.3 Non-Refundable Bookings

Certain flight fares, promotional offers, hotel reservations, tickets, visa-related fees, and other services may be partly or entirely non-refundable. Such conditions will be communicated where applicable before confirmation.

6.4 Cancellation by a Supplier

If an airline, hotel, transport operator, tour operator, or other supplier cancels a service, FareNext will assist the customer with available options in accordance with the supplier’s rules and applicable law.

Any refund, alternative arrangement, or compensation will depend on the relevant booking conditions and applicable legal rights.

FareNext does not exclude any refund or remedy that a customer is legally entitled to receive.

7. Changes to Bookings and Itineraries

Requests to change travel dates, passenger details, hotel categories, destinations, room types, or other booking arrangements are subject to availability and the applicable supplier’s rules.

Changes may involve additional charges, fare differences, revised taxes, or cancellation and rebooking costs.

For tour packages, itineraries may occasionally need to be adjusted due to weather, local conditions, supplier availability, transportation disruptions, safety concerns, or other circumstances beyond reasonable control.

Where reasonably possible, FareNext will communicate significant changes and assist with suitable alternatives.

8. Flight Booking Terms

Flight bookings are subject to the airline’s fare rules, baggage policies, check-in requirements, ticket conditions, and other applicable terms.

Customers are responsible for:

• Verifying passenger names and travel dates before ticket issuance
• Carrying valid identification and travel documents
• Arriving at the airport within the airline’s required time
• Reviewing baggage allowances and prohibited-item restrictions
• Checking airline updates, schedule changes, and travel advisories

Airlines control flight operations, schedules, delays, cancellations, seat assignments, and boarding decisions.

FareNext will assist with booking-related enquiries and eligible changes or refunds, but airline-specific decisions remain subject to the airline’s policies and applicable law.

9. Hotel and Accommodation Bookings

Hotel reservations are subject to the property’s availability, check-in and check-out timings, identification requirements, house rules, and cancellation policy.

Room categories, bed configurations, meal plans, amenities, and other inclusions will be based on the confirmed booking details.

Customers must comply with the property’s policies and provide valid identification at check-in.

Special requests, including early check-in, late check-out, adjoining rooms, specific views, and additional beds, are subject to availability unless expressly confirmed in writing.

FareNext cannot guarantee requests that have not been confirmed by the accommodation provider.

10. Bus and Train Bookings

Bus and train bookings are subject to the respective transport operator’s or authorised booking platform’s availability, ticketing rules, cancellation policies, passenger requirements, and operating schedules.

Customers are responsible for verifying journey details, boarding points, departure times, passenger information, and identification requirements.

FareNext will assist with eligible booking modifications and cancellations in accordance with the applicable service provider’s rules.

Changes to schedules, routes, boarding locations, seat assignments, or services may be determined by the relevant operator or authority.

11. Visa Assistance and Travel Documentation

FareNext may assist customers with visa application procedures, documentation guidance, appointment coordination, and related travel formalities.

However, visa issuance, approval, rejection, processing time, and entry permission are determined by the relevant embassy, consulate, immigration authority, or government agency.

FareNext does not guarantee visa approval or a specific processing timeline.

Customers are responsible for:

• Providing genuine, accurate, and complete documents
• Ensuring passport validity and compliance with destination requirements
• Submitting documents and information within the required deadlines
• Paying applicable visa fees and other disclosed charges
• Reviewing entry, transit, health, and immigration requirements before travel

Visa application fees, appointment fees, and other third-party charges may be non-refundable according to the relevant authority’s rules.

A valid visa does not necessarily guarantee entry into a country. Final entry decisions rest with the relevant immigration authorities.

12. International Travel Requirements

For international journeys, customers must comply with applicable passport, visa, immigration, customs, health, vaccination, transit, and other travel requirements.

Requirements may differ by nationality, destination, transit country, and purpose of travel.

Customers should verify current requirements with the relevant official authorities before departure.

FareNext may provide general travel assistance but cannot guarantee that government rules or entry requirements will remain unchanged.

13. MICE and Corporate Travel Services

FareNext may provide corporate travel planning and MICE-related services, including accommodation, transportation, event coordination, group travel arrangements, and related logistics.

Specific deliverables, pricing, payment schedules, cancellation conditions, and responsibilities may be agreed upon separately in a quotation, proposal, contract, or booking confirmation.

Where a separate written agreement applies, its specific provisions will govern the relevant service to the extent of any inconsistency with these general Terms & Conditions.

Customers and corporate clients must communicate changes to participant numbers, event dates, accommodation requirements, and other arrangements within the agreed timelines.

14. Third-Party Service Providers

FareNext may facilitate bookings through third-party providers, including airlines, hotels, transport operators, tour operators, visa service providers, payment gateways, and other travel partners.

Such providers may have their own terms, cancellation rules, service standards, and privacy policies.

Customers may be required to accept the applicable third-party terms to complete a booking.

FareNext will provide reasonable assistance in resolving booking-related issues. However, responsibility for the actual delivery of a third-party service will depend on the applicable contractual arrangement and legal requirements.

Nothing in these Terms & Conditions limits any rights or remedies available to customers under applicable law.

15. Customer Conduct and Prohibited Activities

You agree not to:

• Provide false, misleading, or fraudulent information
• Use our website for unlawful purposes
• Attempt unauthorised access to our systems or customer information
• Interfere with website operations or security
• Misuse booking facilities or payment processes
• Violate the rights of FareNext, other customers, or third parties

FareNext may restrict access to its services where reasonably necessary to address suspected fraud, security risks, unlawful activity, or material breaches of these terms, subject to applicable law.

16. Website Content and Intellectual Property

Unless otherwise stated, the content on the FareNext website, including text, logos, graphics, designs, images, and other materials, is owned by or licensed to FareNext.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.

Third-party trademarks, logos, and materials remain the property of their respective owners.

We make reasonable efforts to keep website information accurate and current, but descriptions, prices, images, offers, and availability may change without notice.

17. Limitation of Liability

FareNext will exercise reasonable care in providing its services and assisting customers with travel arrangements.

To the extent permitted by applicable law, FareNext will not be responsible for losses caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, civil disturbances, transport disruptions, or independent supplier decisions.

Any liability relating to a particular booking will be assessed in accordance with the applicable booking agreement and law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable statutory consumer rights.

18. Force Majeure

FareNext will not be considered in breach of these terms to the extent that performance is prevented or materially delayed by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government actions, border closures, strikes, major transportation disruptions, or failures of essential infrastructure.

Where such circumstances affect a booking, FareNext will make reasonable efforts to communicate available options and assist customers in accordance with the relevant supplier’s policies and applicable law.

Any refund or alternative arrangement will depend on the applicable booking terms and legal requirements.

19. Privacy and Personal Information

FareNext collects and processes personal information in accordance with its Privacy Policy.

Information may be used to manage enquiries, arrange travel services, process bookings, communicate updates, fulfil legal obligations, and provide customer support.

Customers should review our Privacy Policy at: https://farenext.in/privacy-policy/

By providing personal information, you acknowledge the applicable privacy notice and consent arrangements. Where consent is legally required, it will be obtained separately through an appropriate process.

20. Complaints and Dispute Resolution

If you have a complaint concerning a booking or service, please contact FareNext using the contact details below.

We will make reasonable efforts to review your concern and work towards an appropriate resolution.

Where a dispute cannot be resolved informally, it will be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to mandatory legal provisions and consumer rights.

Nothing in this section prevents a customer from exercising any statutory right to approach an appropriate consumer forum, authority, or other competent body.

21. Amendments to These Terms

FareNext may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

Updated terms will be published on this page with a revised effective date.

The terms applicable to a confirmed booking may also be governed by the booking confirmation, supplier conditions, or a separate written agreement.

22. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.

23. Contact Information

For questions regarding these Terms & Conditions, bookings, cancellations, or travel services, please contact us:

FareNext Private Limited
Website: https://farenext.in/
Email: info@farenext.in
Phone: +91 86554 40044

We will make reasonable efforts to respond to enquiries and complaints within an appropriate timeframe.