Effective Date: 16 October 2026
Website: https://farenext.in/
1. Introduction
Welcome to FareNext Private Limited (“FareNext”, “we”, “our”, or “us”). We are committed to protecting the privacy and personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, store, process, and share your personal information when you visit our website, submit an enquiry, request a quotation, or use our travel-related services.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through an appropriate process.
2. Information We Collect
We may collect the following categories of information depending on the services you request.
2.1 Personal Information
- Full name
- Mobile number and email address
- Residential address and city of residence, where required
- Country of residence and nationality, where relevant
- Information submitted through contact forms, enquiry forms, or booking requests
2.2 Travel and Booking Information
To provide our travel services, we may collect:
- Destination and travel dates
- Number of adults and children, including children’s ages where necessary
- Hotel preferences, room-sharing requirements, and meal plans
- Flight, bus, and train booking details
- Passport details, nationality, and other documents required for visa assistance or international travel
- Special travel requests and accessibility requirements
- Booking references, payment status, and transaction-related information
We collect sensitive travel documents only when necessary for the requested service and handle them in accordance with applicable law.
2.3 Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or source
- Cookie identifiers and website usage information
This information helps us maintain website security, understand visitor behaviour, and improve our services.
3. How We Use Your Information
FareNext may use your information for the following purposes:
- To respond to enquiries and provide travel quotations
- To arrange hotel, flight, bus, and train bookings
- To plan and manage domestic and international tour packages
- To provide MICE (Meetings, Incentives, Conferences, and Exhibitions) services
- To assist with visa applications and related documentation
- To communicate booking confirmations, itinerary updates, cancellations, and travel-related changes
- To process payments, refunds, and booking-related requests
- To provide customer support and resolve complaints
- To improve our website, services, and customer experience
- To conduct analytics, measure advertising performance, and understand marketing effectiveness
- To send promotional offers, travel deals, and service updates where permitted by applicable law
- To comply with legal obligations and prevent fraud or unauthorised activities
We will use personal information only for appropriate purposes consistent with this Policy and applicable law.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share relevant information with the following parties when necessary:
4.1 Travel and Service Providers
We may share booking-related information with airlines, hotels, resorts, bus operators, railway booking service providers, destination management companies, travel partners, visa service providers, and other suppliers involved in fulfilling your request.
4.2 Payment Service Providers
Payment-related information may be processed by authorised payment gateways, banks, and payment service providers to complete transactions and manage refunds.
FareNext does not intend to store full payment card details or banking credentials unless specifically required and lawfully handled through an appropriate secure system.
4.3 Technology and Business Partners
We may share limited information with trusted hosting providers, website maintenance providers, analytics services, communication platforms, and customer support tools that help us operate our business.
4.4 Legal and Regulatory Authorities
We may disclose information when required by law, a valid legal process, a competent authority, or when reasonably necessary to protect our legal rights, customers, or business operations.
4.5 Business Transactions
In the event of a merger, restructuring, acquisition, or transfer of business assets, personal information may be transferred where legally permitted and subject to appropriate safeguards.
We aim to share only the information reasonably necessary for the relevant purpose.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand website usage.
These technologies may help us:
- Remember user preferences
- Analyse website traffic and performance
- Understand how visitors interact with our pages
- Measure the effectiveness of advertising campaigns
- Improve website security and usability
We may use third-party tools such as Google Analytics, Google Ads, or similar services if configured on our website. Such services may collect information in accordance with their own privacy policies.
You can manage cookies through your browser settings and, where provided, our website’s cookie preferences. Disabling certain cookies may affect some website features.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure website connections, restricted access to booking information, and appropriate safeguards for information shared with service providers.
However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal or regulatory requirements.
The retention period may vary depending on the type of information, the nature of the booking, and applicable law.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to any legal retention obligations.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a grievance regarding the handling of your personal information
Certain information may need to be retained to complete a booking, meet legal obligations, or resolve disputes.
To exercise your rights, please contact us using the details provided in the Contact Us section.
9. Marketing Communications
We may send you travel offers, holiday package information, destination recommendations, and promotional communications where permitted by applicable law.
You can opt out of promotional emails by using the unsubscribe option, where available, or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential service messages relating to your bookings, payments, or travel arrangements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including airline websites, hotel booking platforms, payment gateways, visa-related resources, and travel partners.
These third parties may have their own privacy policies and data-handling practices. FareNext is not responsible for the privacy practices of websites or services that we do not operate.
We encourage you to review the relevant privacy policy before submitting personal information to any third-party website or service.
11. Children’s Privacy
Our website and services are not intended to independently collect personal information directly from children without appropriate authorisation where required by law.
Parents or lawful guardians may need to provide information about children when arranging family travel or making bookings. Such information should be provided only when necessary for the requested service and in accordance with applicable law.
We do not knowingly collect children’s personal information for unrelated purposes.
12. International Travel and Cross-Border Data Transfers
When you request international travel or visa assistance, your information may need to be shared with service providers, airlines, hotels, visa processing partners, or other relevant organisations located outside India.
Where personal information is transferred across borders, FareNext will handle such transfers in accordance with applicable legal requirements and any necessary safeguards.
Please note that the privacy laws and data protection practices of other countries may differ from those applicable in India.
13. Applicable Laws and Compliance
FareNext aims to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to the relevant processing activities, as they come into force or apply.
Where required, we will provide appropriate notices, obtain valid consent, facilitate applicable privacy rights, and implement reasonable safeguards for personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, travel services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a privacy-related complaint, please contact us:
Company Name: FareNext Private Limited
Website: https://farenext.in/
Email: info@farenext.in
Phone: +91 86554 40044
Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.
